Career Opportunities

Join the Charleston Area Alliance team!

Director of Membership & Investor Development

(Exempt Position)

The Membership & Investor Development Director helps grow the organization through membership development and by securing financial contributions to the Alliance that support economic and community development activities and programming. Membership development includes: the recruitment of new members and the retention of existing members; implementation of affinity programs that deliver value to members; and supporting business development. Investor development includes: securing investments to support economic development activities, and securing sponsorships to support programs and events.

Reports directly to the President/CEO.

Essential Duties and Responsibilities

Membership Recruitment and Retention

– Increase, promote and maintain membership by building relationships with member and prospective members and helping them see the value in membership.

– Grow membership by meeting or exceeding annual membership retention and sales goals as identified.

– Serve as the point of contact for prospective and existing members regarding membership benefits and provide timely and accurate assistance.

– Develop and implement member recruitment plan; develop and qualify leads qw prospective Alliance members.

– Arrange sales calls and presentations to prospective Alliance members.

– Develop membership materials, including new member packets, and website content to articulate member benefits and promote value proposition.

– Bundle membership, sponsorships and investor contributions into single sales pitches to existing and prospective Alliance members.

– Onboard new members.

– Evaluate and implement affinity programs that provide value to members and generate non-dues income for the Alliance.

– Provide timely and accurate reports on recruitment to Alliance staff and Board of Directors.

– Implement member retention strategy to reduce attrition and ensure retention level is attained.

– Follow up on delinquent member accounts.

– Work with Communication & Events Coordinator to effectively communicate information on member benefits, programs and events to existing and prospective members.

– Track non-renewing members and reason for dropping membership.

– Ensure membership information is accurate and up-to-date.

– Coordinate grand openings, ribbon cuttings and ground breakings for Alliance members.

Investor Development

– Increase private investment in Alliance to support economic and community development activities.

– Build and manage a pipeline of investor prospects; convert prospects to investors.

– Deliver effective presentations to prospects.

– Maintain regular correspondence with prospective and existing investors.

– Secure signed pledge forms.

– Retain investors.

– Track all investor solicitations and follow up as needed.

– Provide reports on investors and track progress on meeting and exceeding annual goal.

– Work with Director of Economic Development and Communications & Events Coordinator to develop effective communications tools to share successes with existing and prospective investors.

Sponsorship Development

– Increase non-dues income by securing sponsors for Alliance programs and events.

– Evaluate existing program sponsorships and develop new levels and benefit packages.

– Coordinate with Alliance program/event staff to develop sponsorship menu to provide members with options to use for budgeting purposes.

– Develop pipeline of prospective sponsors.

– Bundle with memberships and investor contributions for sales pitches.

– Track all sponsor requests and follow up as needed.

– Provide reports to Alliance staff and Board on sponsor solicitations and progress of meeting goals.

– Secure signed sponsor contracts.

– Ensure fulfillment of benefits for sponsors; coordinate with program/event staff to ensure staff are aware of sponsors and benefits to be provided.

– Send thank you notes to sponsors at conclusion of program or event.

– Meet or exceed annual sponsorship goals.

General Responsibilities

– Assist President and CFO with developing the annual membership and investment budget.

– Ensure complete and thorough documentation of all customer interactions and membership processes.

– Establish rapport with Alliance team members and be familiar with all products, services, projects and programs of the Alliance.

– Attend Alliance & Chamber events and provide support as needed.

– Other duties as assigned

Qualifications: Applicants must have all of the following qualifications in order to be considered for the position:

– Bachelor’s degree preferred

– 2-3 years demonstrated excellence in sales

– Superior oral and written communication skills for interacting with C-level individuals and elected officials

– Strong presentation skills

– Experience working with volunteers, organizational stakeholders (members, board of directors, community leaders) and/or trade/association/membership organization is a plus

– Advanced computer knowledge and skills, particularly in word, excel, power point, outlook, CRM database and virtual meeting platforms

– Strong math skills

Key Competencies:

– Planning, organizing, prioritizing

– Problem assessment and solving

– Information gathering and monitoring

– Attention to detail and accuracy

– High level of confidentiality

– Flexibility

– Adaptability

– Customer/member service orientation

– Teamwork

Physical Demands and Time Requirements:

– Applicants should be aware of the following demands of this position:

– Must be able to work for extended periods of time, including evenings and weekends.

– Position may require travel out of the region.

– Must possess a current driver’s license.

Pay & Benefits:

– Base Salary of $35,000 + commissions & bonuses (Pay range $35,000-$55,000+)

– Benefits (health, life, vision, dental, retirement, LTD, STD, HRA)

– Vacation, sick days, holidays

– Training and professional development

Please submit cover letter, resume and references by February 28, 2023 via email to Vita Alkire, Office Manager, No phone calls please.